Last Updated: 2026-10-27

These Terms and Conditions ("Terms") govern the use of cleaning services provided by Done & Dusted ("we," "our," "us") to customers who book through our website, WhatsApp, or other direct communication channels ("Client," "you").

By requesting a quote, submitting a booking, or using our services, you agree to these Terms. Where a Client has a separate signed commercial service agreement with Done & Dusted, the terms of that agreement will take priority over these Terms wherever they differ; these Terms otherwise apply to all customers.

1. Our Services

Done & Dusted provides residential and commercial cleaning services as described on our website and as agreed with you at the time of booking, including but not limited to general, deep, move-in/move-out, post-construction, and specialty cleaning services.

Services are limited to what is agreed at booking. Requests for additional tasks, areas, or time outside of what was agreed may be declined or may result in an adjusted quote, to be agreed before the additional work is carried out.

We are engaged as an independent service provider. Nothing in these Terms creates an employment, partnership, or agency relationship between Done & Dusted and the Client.

2. Bookings and Estimates

Bookings can be made through our website booking form, WhatsApp, or email. Estimates provided through our online calculator or otherwise are for guidance only and are not final until confirmed by our team. New clients may be asked to complete a brief site visit so we can confirm final pricing before the first clean.

Recurring service plans (weekly, bi-weekly, or monthly) can be set up at your request. There is no minimum commitment period for recurring residential bookings — you may pause, change, or cancel your recurring plan at any time, subject to the notice requirements below.

3. Cancellations and Rescheduling

We ask that you provide at least 24 hours' notice to cancel or reschedule a scheduled cleaning. We understand that plans change, and we'll always do our best to accommodate reasonable requests.

If a deposit was paid for a booking, that deposit is non-refundable in the event of a late cancellation (less than 24 hours' notice) or a no-show.

If we are unable to access the property at the scheduled time through no fault of our own, we are not obligated to reschedule the missed clean, and any applicable fee remains payable.

4. Payment

Payment is due in accordance with the terms agreed at booking or set out in your invoice. We accept cash, bank transfer, and other online payment methods as made available to you.

Continued or future service may be paused if payment is not received as agreed. We reserve the right to review and adjust our pricing from time to time, with reasonable notice provided ahead of any change affecting an active recurring booking.

5. Client Responsibilities

To help us deliver the service properly, you agree to:

• Provide safe and reasonable access to the property at the scheduled time
• Let us know in advance of any changes to access, parking, pets, or the condition of the space that may affect the clean
• Secure cash, valuables, confidential documents, and anything of personal or sentimental importance before the scheduled service
• Point out any area, surface, or item that needs special care or should not be cleaned

We are not responsible for the handling, counting, or securing of cash, inventory, or valuables left unsecured on the property.

6. Access to Property

Where access requires keys, codes, or entry instructions, we agree to keep this information secure and to use it only for the purpose of providing the agreed service.

7. Supplies and Equipment

We bring our own cleaning tools and may use our own cleaning products, unless otherwise agreed. Where a Client requests that we use specific products or supplies provided by them, we are not responsible for outcomes resulting from those products being unavailable, insufficient, or in poor condition.

8. Health and Safety

We take reasonable care and follow safe cleaning practices on every job. Please let us know in advance of any hazardous materials, unsafe areas, pets, or special safety considerations at the property.

We reserve the right to refuse or pause work that presents an unreasonable health or safety risk to our team.

9. Damage and Liability

We take reasonable care while performing services and using any equipment on-site. We are not responsible for:

• Pre-existing damage or normal wear and tear
• Damage resulting from the poor condition, age, or malfunction of the Client's own equipment, fixtures, or property
• Items of value left unsecured or not disclosed to us in advance

If you believe damage has occurred as a result of our service, please notify us within 24 hours so we can review and respond appropriately.

To the maximum extent permitted by law, our liability under these Terms is limited to the amount paid for the service giving rise to the claim, and we are not liable for indirect or consequential losses.

10. Refusal or Discontinuation of Service

We reserve the right to decline, pause, or discontinue service where reasonably necessary, including in cases of non-payment, repeated late payment, unsafe access conditions, or abusive or unsafe conduct toward our team. Any outstanding fees remain due and payable regardless of a refusal, pause, or discontinuation of service.

11. Confidentiality

Our team may have access to your home or business outside of regular hours in some cases. We agree to keep confidential any personal or business information observed or accessed while performing services and not to disclose it to third parties.

12. Force Majeure

We are not liable for any delay or failure to perform resulting from circumstances beyond our reasonable control, including natural disasters, government action, illness, or other unforeseen events. We will resume service as soon as reasonably possible.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services or policies. Changes will be posted on this page with an updated "last updated" date. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Barbados. Any disputes will first be addressed through good-faith discussion and, where necessary, resolved exclusively by the courts of Barbados.

15. Contact Us

If you have any questions about these Terms, please reach out:

Done & Dusted

Email: doneanddustedbb@gmail.com
WhatsApp: +1 (246) 263-9821